Customer Support Contacts
Effective January 1, 2026

Routine Sales & Technical Support
Parts & Order Support
Email: parts@hydramaster.com Phone: 425-775-7275

• Purchase orders for all HydraMaster products (truckmounts, portables, accessories, parts, and chemicals)
• Order status inquiries and expected ship dates
• Order confirmations provided within one business day

Technical Support & Warranty
Email: techsupport@hydramaster.com Phone: 425-775-7275
• Technical support and warranty assistance for all HydraMaster equipment

Specialized Sales & Truckmount Support
Louie Patayon – Email: louie@hydramaster.com | Phone: 425-418-0021

Rick Aranda – Email: rick@hydramaster.com | Phone: 623-806-4852

Shawn Bisaillon – Email: shawn@hydramaster.com | Phone: 303-548-5946

Vans and Financing Support for Truckmounts
Steve Poulos – Email: steve@hydramaster.com / Phone: 336-210-5951

Customer Service Team
Louie Patayon – VP of Customer Service
Email: louie@hydramaster.com

• Escalated customer service issues
• Installation and maintenance training scheduling
• Secondary support to Dennis Russell and Robert Cannon

Dennis Russell – Sr. Customer Support Representative
Email: dennis@hydramaster.com
• Primary contact for repairs, warranty, troubleshooting
• Monitors techsupport@hydramaster.com

Robert Cannon – Customer Support Representative
Email: robert@hydramaster.com
• Primary contact for purchase orders (machines, parts, chemicals)
• Monitors parts@hydramaster.com
• Shipment status and delivery dates
• Backup technical support