How Do I Know What Hard Surface Floor I Will Be Cleaning? – Floor Identification Series – Part 2 of 7 – Communication
In part 2 of the series, we will begin to investigate and learn about the various testing and evaluation procedures you can use to determine the procedures and solutions for the effective deep, restorative cleaning of these floors in a residential or commercial setting
Testing Procedures for Floor Identification:
There are actually six different “tests” or evaluations you can perform to zero in on the type of floor you are being asked to clean. In this post, we will focus on the first test or evaluation to determine what type of floor the customer has – Simply ask the customer. It is important to know what they think they have, even if it is wrong to avoid unrealistic expectations.
- Ask! The owner will sometimes know if they have installed natural stone or a specialty tile. They may have access to installation paperwork which will identify the floor for you. When asking the homeowner or building owner if they know what the surface is, ask if a sealer has been applied and how? A stone surface will be a full spread (usually) penetrating sealer and as ceramic and porcelain do not need to be sealed just the grout lines may have been sealed.
Tags: communication, hard surface, identification
Doyle Bloss
R. Doyle Bloss has been a part of the cleaning and restoration industry for over 35 years. He presently serves as the Vice President of Marketing for HydraMaster in Mukilteo, Washington. Doyle has a long, successful track record of developing education and training systems in the areas of technical procedures, as well as marketing and management principles for the cleaning entrepreneur. He has headed up the two largest training programs in the industry, assisted in developing complete chemical lines for three leading manufacturers, and has been honored and awarded for his innovative programs that build bridges throughout the cleaning and restoration industry. He has a passion for hands-on presentation that provides an entertaining and thought provoking style that fully engages the student into the learning process. When not thinking about the latest innovations for removing cat pee, and how to market that service, Doyle enjoys college football, wildlife photography, Yellowstone National Park, and church activities. Doyle and his wife Tammy have three children and currently reside in Snohomish, Washington. Doyle can be reached at [email protected]
